Cancellation & Return

Return of articles

Dear customer,

We appreciate your trust in Sprouters and want to ensure that your shopping experience is smooth and satisfactory. If you are not completely satisfied with a purchased item, we would like to explain our return process.

Return period:
You have the right to return items within 21 days of receipt of the goods. Please note that the goods must be in new condition, with no signs of use, and the packaging should be unopened.

Returns due to exchange:
If you wish to return an item due to an exchange, the buyer bears the shipping costs. In this case, you must take care of the return label yourself. Please note that the goods should be in new condition and in their original packaging. You have the option of returning the goods by post or in our store.

Returns due to product defects:
In the case of a defective product, Sprouters will cover the shipping costs for the return shipment. The return label will be sent to you by e-mail. Please use this label to return the goods by post. We sincerely apologize for any inconvenience and will endeavor to resolve the issue as soon as possible.

For further information or assistance, please do not hesitate to contact our customer service. Thank you for your understanding and cooperation.

Yours sincerely, The Sprouters Team


A. Instructions for cancellation


Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions:

Right to cancel

You have the right to cancel this contract within 21 days without giving any reason.

The cancellation period will expire after 21 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us (Sprouters GmbH, Katharinengasse 11, 97070 Würzburg, Germany, Phone.: 093130197437, e-mail: of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods

You will bear the direct cost of returning the goods.

General information

1) Please prevent damage to and contamination of the goods. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage.
2) Please do not return the goods freight forward.
3) Please note that the above general information in section 1 and 2 is not a precondition for effectively exercising your right to cancel.

B. Cancellation form

If you wish to cancel this contract, please complete and submit this form.

Sprouters GmbH
Katharinengasse 11
97070 Würzburg


I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) /for the supply of the following service (*),



Ordered on (*) ____________ / received on (*) __________________

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)


(*) Delete as appropriate

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