Cancellation & Return

Return of products

Dear customer,

we appreciate your trust in Sprouters and want to ensure that your shopping experience is smooth and satisfactory. If you are not completely satisfied with a purchased item, we would like to explain our return process.

Return period:

You have the right to return items within 21 days of receipt of the goods. Please note that the goods must be in new condition, with no signs of use, and the packaging should be unopened.

Returns due to exchange:

If you wish to return an item for reasons of exchange, the buyer is responsible for the shipping costs. In this case, you must take care of the return label yourself. Please note that the goods must be in new condition and in their original packaging. You have the option of returning the goods both by post and in our store.

Returns due to product defects:

In the case of a defective product, Sprouters will cover the shipping costs for the return shipment. The return label will be sent to you by e-mail. Please use this label to return the goods by post. We sincerely apologize for any inconvenience and will endeavor to resolve the issue as soon as possible.

For further information or assistance, please do not hesitate to contact our customer service. Thank you for your understanding and cooperation.

Yours sincerely, The Sprouters Team

Cancellation policy:

You have the right to withdraw from this contract within 21 days without giving any reason. The withdrawal period is 21 days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. To exercise the right to cancel, you must inform us: Sprouters Skateshop, Sprouters GmbH, Katharinengasse 11, 97070 Würzburg, phone: 0931/30197437, email: info@sprouters-skateshop.de, www.sprouters.de of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal:

If you withdraw from this contract, we shall reimburse to you all payments received from you, excluding the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than 21 days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the 21-day period has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

 

Sample withdrawal form

(If you wish to cancel the contract, please fill out this form and send it back to us).

 

 

To: Sprouters Skateshop

Sprouters GmbH

Katharinengasse 11

97070 Würzburg

Phone: +49 931 30197437, e-mail: info@sprouters-skateshop.de, www.sprouters.de

 

I/we (*) hereby revoke the contract concluded by me/us (*) for the

purchase of the following goods (*)/ the provision of the following service (*)

 

Ordered on (*)/received on (*)

  

Name of the consumer(s)

  

Address of the consumer(s)

 

Signature of the consumer(s) (only for notification on paper)

 

 Date:

 

 

___________

(*) Delete as appropriate.

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